Online Payments & Returns

Payment
We currently accept the following payment methods online only: Visa / MasterCard / American Express.
Our prices are based in Hong Kong Dollars (HKD) and all payment transactions will be processed in HKD.

 

Cash, Visa, MasterCard, and American Express are accepted at our Hong Kong shop. Local food and drink orders placed through email can only be paid via online transfer.

Exchange - Hard Goods
Our exchange guarantee entitles you to exchange a product for any reason within 7 days of having received it. You have the right to open the package and examine the contents, but the product must be returned unused. All original packaging, price tags, etc. must be returned with the product, untampered. Please note that you are responsible for the product until it comes back to us - make sure to send the product back with a tracking number so that it can be traced. All shipping costs must be paid by the customer.

Return products may only be exchanged with other items available for sale on www.sundaysgrocery.com.

Return - Defective Products Only
If the product you receive is damaged or does not correspond with how the product is presented on our Website, you have the right to submit a claim for return.
 
Please contact us within 7 days of having received the defective product. We will first attempt to repair or remedy the issue, but we will replace the product if this is not possible. If we are unable to remedy the issue or replace the product, we will process a refund.
 
Please note that emailing us an image of any damage/defect on a product will speed up the return process. When we have received the product and approved the claim, you will be informed via email and either a new product (along with compensation for return-shipping costs) will be sent to you or we will send you a full refund for the product plus the return-shipping costs.
 
Sunday’s Grocery Ltd.
66-68 Catchick Street, Kennedy Town, Hong Kong
西環堅尼地城吉席街66-68號
+852 2628 6001



Contact Form