FAQ

Sunday’s Grocery

Sunday’s Grocery is a liquor store and curated convenience store that offers a variety of beverages and lifestyle products with a focus on quality and creativity. We’re currently in the process of moving our brick and mortar shop, but you can still visit and shop with us online at www.sundaysgrocery.com. Please note that until our new physical shop is up and running, we will no longer be preparing food items; however, we do offer the same beverages and lifestyle goods for delivery on our online store (hyperlink). Stay tuned for updates on our new location!


Location + Contact

We are currently in the process of moving! Please note that our physical shop is no longer located in Kennedy Town, but you can still purchase our beverages and lifestyle goods for delivery at www.sundaysgrocery.com.

To contact us directly, please email us at info@sundaysgrocery.com and a member of our team will get back to you as quickly as possible.


Online Payment Options

Visa, MasterCard, American Express, and PayPal are accepted for online purchases.


Merchandise

Sunday’s Grocery merchandise is available online at www.sundaysgrocery.com.


Sunday’s Grocery Catering

All inquiries are considered – please email party@sundaysgrocery.com.


Media + Press Inquiries

Please email press@sundaysgrocery.com.


Can I still order food for delivery online?

No – as we are currently in the process of moving our physical shop, we will not be preparing food items for the time being. Stay tuned for updates on our new location.


Can I still order beverages and/or lifestyle goods for delivery online?

Yes – if you reside in Hong Kong, you can order beverages and/or lifestyle goods for delivery online.

A $50 HKD delivery fee will be added to all orders. Please note that all drink orders must be made by a person 18 years or older. A valid ID may be required upon delivery.


There’s a mistake in my online order / I did not receive my order - what do I do?

Please contact us immediately by email at orders@sundaysgrocery.com and we will do our best to solve the problem.


Why can’t I order certain items on the Sunday’s website?

We are still working on the order and delivery capabilities of our website – we’re almost there but please be patient with us. If you would like to order a specific item that is not available on our online store, please email us at orders@sundaysgrocery.com and and we will do our best to send it to you. Please note that at this time, online food orders for delivery or pickup are not accepted.


Why are certain items 'For Hong Kong Only'? Why does this appear even when I'm in HK?

Currently, our order and delivery service for beverages and lifestyle goods is only accepted for orders placed in Hong Kong. If you are in Hong Kong and unable to place an online order, make sure your VPN software is switched off. If you are still having problems placing an order, please email us at orders@sundaysgrocery.com

Will I receive a tracking number with my online order?

No – a tracking number will not be provided with your order confirmation email. If you would like to check on the status of your order, please email us at orders@sundaysgrocery.com.


Delivery & Shipping


We ship a selection of our lifestyle goods worldwide using Hong Kong SpeedPost.

Please allow 2-3 days for order processing – shipping times vary but orders should arrive within one week of being shipped.

Online beverage orders can be placed online in Hong Kong only.


Payment & Returns


Payment

We currently accept the following payment methods online only: Visa / MasterCard / American Express / PayPal

Our prices are based in Hong Kong Dollars (HKD) and all payment transactions will be processed in HKD.

 

Exchange – Hard/Lifestyle Goods

Our exchange guarantee entitles you to exchange a product for any reason within 7 days of having received it. You have the right to open the package and examine the contents, but the product must be returned unused. All original packaging, price tags, etc. must be returned with the product, untampered. Please note that you are responsible for the product until it comes back to us – make sure to send the product back with a tracking number so that it can be traced. All shipping costs must be paid by the customer.


Return products may only be exchanged with other items available for sale on www.sundaysgrocery.com.


Return – Defective Products Only

If the product you receive is damaged or does not correspond with how the product is presented on our Website, you have the right to submit a claim for return.

 

Please contact us within 7 days of having received the defective product. We will first attempt to repair or remedy the issue, but we will replace the product if this is not possible. If we are unable to remedy the issue or replace the product, we will process a refund.

 

Please note that emailing us an image of any damage/defect on a product will speed up the return process. When we have received the product and approved the claim, you will be informed via email and either a new product (along with compensation for return-shipping costs) will be sent to you or we will send you a full refund for the product plus the return-shipping costs.

 

Sunday’s Grocery Ltd.

www.sundaysgrocery.com

info@sundaysgrocery.com

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